Large companies have been utilizing social media for years to
interact and engage with consumers. Small business owners are beginning
to realize the benefits of getting social with their company. Your small
business can reach more potential customers and strengthen loyalty with
current ones by maintaining an active online presence.
If you’re thinking about getting your business into the social media world, here are ten things you can do to get more social:
1. Social Share Marketing Materials
Think
of all the printed materials you use for marketing purposes: flyers,
coupons, sales brochures. You use them to hand out to potential and
current customers. You can also share those things online through sites
like Scribd and SlideShare to allow easy access and sharing.
2. Claim Your Name
Use
your company name for all of your social media sites. This uniformity
will reinforce your branding and prevent anyone else from using your
name as their own. You also want your profile picture to be the same
throughout or at least very similar. It can be your logo or mascot,
whichever you prefer.
3. Social Signature
Aside
from including your social media buttons on your websites, it is also a
great idea to include them in the signature of your emails. Consider
how many emails are exchanged with customers. Each one is an opportunity
to get more people to engage with you on the social networks you are
active on.
4. Track Your Traffic
Knowing
where your website traffic is coming from can give you greater insight
that is helpful for your marketing strategy. For instance, if you know
that the majority of your visitors are coming through Facebook, then you
will know to focus more attention on engaging with people there.
5. Be an Active Listener
To
continue building up your audience through social media, you need to
set up “listening posts” in order to stay current on what is trending
and what your target following is talking about. This can be done with
the help of free online tools like Boardreader, Alerts Grader and
Twitter Search.
6. Get LinkedIn
Your
company needs to set up a profile on LinkedIn. You can post updates and
keep your business information current. You can join groups that are in
line with your business and start networking.
7. Set Up a Company Blog
Having
a blog as a part of your website is an excellent way for your business
to share information with site visitors. You can write about industry
news, new products and reviews. Include videos and photos to add
interest.
8. Create an Exciting Work Environment
Take
a cue from companies like Zappos and Amazon, which have embraced a
livelier company culture. Customers want to know that they are doing
business with a company that has enthusiastic employees. Make sure you
are creating an environment that fosters that kind of culture so that
you have both happy employees and happy customers.
9. Get Your Staff Involved
Pass
on all that you learn about the do’s and don’ts of social media to your
staff members and encourage them to take part in creating a more social
business. Have them contribute to the company blog or update the
Facebook status. Some of your best ideas may come from your staff so
don’t overlook them as a resource.
10. Time It Right
When
posting, it is important to know the best time of day to post so that
you know you are getting the best response. Do some research to know
what the best time is for your posts. Your target audience may be at
work from 9-5 so you might not see a lot of engagement during those
hours. Find the right time and you will see more interaction from
followers.
Is your business ready to get social? What questions would you ask a social media expert to help get you started? Share with us!